Returns & Exchanges
We want you to love your BILLY Footwear, which is why we offer a hassle-free 30-day return policy for all unworn shoes in their original packaging. Whether you need a different size or a different style, we are here to ensure you find the perfect fit for your lifestyle.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid shipping label directly from the portal; a small return shipping fee will be deducted from your final refund.
Pack and Ship
Place the unworn footwear in its original box, secure it in a shipping mailer, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing